The Charter of Services of NCL is a tool to promote dialogue between the Institute and citizens.
A dynamic document, regularly updated, aimed atinforming people, improving quality, transparency and humanization of the services provided by the structure.
The information contained in this document is updated in October 2018. After that date, it is possible that changes will be made to regulations, services or times.
The purpose of this Service Charter is to explain, in a clear and concise manner, our Institue and its
activities, in order to let citizens know it better, consequently making more clear and accessible our
services, easier the stay, more guaranteed the rights, clearer the duties of the personnel towards them.
The document, conceived as a dynamic tool for a dialogue between the clinic and its patients, is
regularly updated, aimed at informing people, improving quality, transparency and humanization
of the services provided by the structure. It will also dutifully follow the changes, in terms of diagnosis,
treatment and rehabilitation, brought by the progress in neuroscience. With the Charter of Services, we intend to seal an
“alliance with the people”: a pact in which Clinic and patients decide to fully commit themselves to a fundamental objective: to improve the performance of N.C.L. and, therefore, the quality of life of those who need it.